Return Policy
By making your purchase, you agree to the terms and policies. We take pride in providing you with fine quality products and excellent customer service. We offer a 10 days return policy from the date you receive your products. We will gladly exchange your purchase or credit/refund your order less shipping charges as long as the product is not used or opened and sealed in its original package or box. All shipping charges are non-refundable and are the responsibility of the customer (both on shipping the products to the customer and shipping the products back from the customer) unless we made a mistake in processing your order. In the event that you return an order which you have received Free Shipping and Handling from 1 Professional Skin Care, a shipping and handling charges of $10 will be deducted from your credit in addition to the 20% restocking fee. We do not offer Free Shipping and Handling for canceled or returned order. If you received a free gift with your order, the free gift has to be returned unopened with the returned product otherwise you will be charged for the free gift.
All returned products are subject to a 20% restocking fee.
Return Merchandise Authorization (RMA)
We would appreciate if you would email to us at our Contact page to first obtain an RMA number for all product returns. We will provide you with the mailing address of our warehouse for the authorized returns. Otherwise, no return will be accepted. All unauthorized returns will be refused and shipped back at the expense of the sender. All RMA numbers are valid for 10 days after the date of issuance. We must receive the merchandise within 10 days to consider the RMA valid. Please keep the carrier's tracking numbers for your records.
Order Cancellation
Please Contact us for order cancellation. If the order is not cancelled the same day after the order is placed or your order has been shipped, you are responsible to pay for the following cancellation charges:
- 3% credit card processing fee or a minimum cancellation charge of $25.00 plus the shipping charges. If you refuse to accept delivery of the package and the package is return to us, this will be considered as order cancellation and you will be subject to the cancellation charge.
As we process the orders with great care and concern according to the customers' requirements and specifications. In return, we would like the customer to treat the order seriously. There is no exception to these charges. If you have any questions on your order or our products, you can email us at our Contact page and you will receive a response from us within 24 hour.
